Frequently Asked Questions

About Our Rugs

What makes your rugs ‘luxury’ compared to standard options?

Our rugs are handmade in London and Cheshire using premium materials like silk, wool, and sisal. Each piece is custom-crafted to suit your space, style, and function.

What types of materials do you use in your rugs?

We use premium natural materials including silk, New Zealand wool, and sisal. You can also mix textures and finishes for a layered look.

Are your materials sustainable or eco-friendly?

Yes, we offer sustainable options like sisal and natural wool. Many of our dyes and backings are also low-impact and environmentally responsible.

What’s the best rug material for high-traffic areas?

For high-traffic areas, we recommend durable natural materials like wool or sisal, which are both hard-wearing and easy to maintain.

Custom Design & Sizing

Can I design my own custom rug?

Yes. We offer a full bespoke service where you can choose the design, colour palette, size, material, and edge finish — all guided by our expert consultants.

Can you replicate a rug design I already have?

Absolutely. We specialize in custom replication — bring a photo or sample and our team can re-create it to size, shape, and texture.

What sizes can your luxury rugs be made in?

We can make your rug in any size — whether it's a standard rectangle or custom-cut for stairs, curved walls, or open spaces.

How long does it take to make a bespoke rug?

Lead time depends on the complexity of the design, but most bespoke rugs are delivered within 6–10 weeks.

Showroom & Consultation

Where is your London showroom located?

Our showroom is located in Chelsea, London. You can book a visit online or by phone to explore materials, designs, and past projects.

Do you offer rug design consultations?

Yes, we offer private consultations in our London showroom or virtually, to help you design a rug that matches your space, materials, and aesthetic preferences.

Can I visit a luxury rug showroom in London?

Yes. Our luxury rug showroom is located in Chelsea, London, and is open for private consultations by appointment.

Can I see rug samples before ordering?

Yes. We offer in-showroom samples and can also bring swatches to your home during a consultation.

Delivery & Installation

Do you provide rug installation services?

Yes. We offer full installation and placement services for stair runners, hallway rugs, and large custom pieces — handled by our expert fitters.

Can your rugs be installed on stairs or curved areas?

Definitely. Our bespoke stair runners are made to fit any layout, including spirals, landings, and curved staircases.

Do you offer rug delivery and installation?

Yes. We deliver across the UK and offer professional installation services depending on the rug type and your location.

Is custom rug installation included in the price?

Installation is a separate service and priced based on rug size, location, and complexity. We’ll provide a full quote during your consultation.