Frequently Asked Questions

What makes a rug “luxury”?

Luxury rugs are crafted from premium materials like silk, wool, or cashmere, often hand-knotted or hand-tufted. At The Luxury Rug Company, each piece is made with artisan skill, attention to detail, and bespoke design.

Can I design my own bespoke rug?

Absolutely. We specialize in custom rug design. Choose your materials, colours, dimensions, and we’ll guide you through the design process from concept to installation.

What sizes can your luxury rugs be made in?

Our bespoke rugs can be made in any size — whether for a grand staircase, yacht, or intimate lounge space. We tailor every piece to your specific dimensions.

What are your rugs made from?

We use the finest natural materials including hand-spun wool, silk, bamboo silk, and sisal. Every material is ethically sourced and chosen for its durability and feel.

How long does it take to receive a custom rug?

Production time for bespoke rugs ranges from 6 to 12 weeks, depending on complexity and size. We keep you informed at every stage.

Do you offer rug delivery and installation?

Yes, we offer white-glove delivery and professional installation across the UK and internationally for large projects.

Can your rugs be used for yachts or commercial spaces?

Yes. We design rugs for yachts, hotels, showrooms and large-scale projects. Our marine-grade options are fully customized for luxury vessels.

How do I care for a luxury rug?

We provide a care guide with every purchase. Generally, vacuum gently, rotate every few months, and use professional cleaning annually.

Can I visit your showroom?

Yes, we welcome visits to our London and Cheshire showrooms by appointment. You can view samples, consult with our designers, and see your rug come to life.

Do you offer trade discounts for interior designers?

We offer exclusive pricing and support for interior designers, architects, and trade professionals through our Trade Program.